One platform.Every department.

Front desk and access

Getting the right patient in, once, with one lifelong record.

• Registration with a lifelong UHIDQuick walk-in or full registration. Numbers never reset, and blocks can be set aside for offline use.
• Duplicate check before savingLikely matches are scored on phone, name, date of birth and more. Close matches are blocked unless someone with authority overrides, with a reason.
• Tokens, live queue and lobby screensIssue tokens, call the next patient, and show “now serving” on waiting-area displays, with a live wait-time estimate.
• ABHA at registrationCreate, search and link a patient’s ABHA, once the hospital’s ABDM gateway details are set up.

Also included: Merge with a second approver, Appointments and booking, Booking only with doctors on duty, Self check-in kiosks, Patient portal, Insurance eligibility, Many branches, one platform.

Outpatient, wards and nursing

The everyday work of seeing, admitting and looking after patients.

• One consultation screenNotes, diagnoses, prescription, orders, procedures, referrals and consent in one place, with the patient banner always in view.
• Prescriptions with safety checksAllergies and current medicines must be confirmed before signing, and overrides need a second clinician with a reason.
• Early-warning escalationNEWS2, MEWS and other scores; a worrying score or an overdue dose creates a task that must be acknowledged.
• Discharge without loose endsDischarge blockers, a discharge plan and lounge, an auto-filled summary to sign, and a payment link for any balance.

Also included: Red flags that escalate, Orders and results, Admissions, beds and transfers, Ward rounds and handover, Nursing care, Medico-legal cases, Mortuary.

Emergency and critical care

The busiest, highest-stakes parts of the hospital, with safety checks built in.

• Triage with early-warning scoresVitals are flagged and NEWS2 is worked out. A suggested acuity level is pre-filled from vitals; the nurse always decides.
• ER bed board by zoneResuscitation, acute, observation, paediatric, isolation and more, occupied beds at a glance.
• Ambulance pre-arrivalAn incoming ambulance alerts the ER with the latest vitals before it arrives.
• ICU flowsheets fed by devicesMonitor and ventilator readings are charted automatically and marked as coming from the device.

Also included: Code Blue and care pathways, Mass-casualty events, Safe disposition, Ventilation, blood gas and infusions, Severity scores and care bundles, Neonatal intensive care.

Theatres and procedures

From the booking to the recovery bay, with the checks that cannot be skipped.

• WHO surgical safety checklistSign-in, time-out and sign-out with role signatures. Surgery cannot start until they are done.
• Theatre scheduling and block timeCalendar, OT board, waitlist and conflict detection; reserved blocks that release before the day.
• Pre-operative assessmentAnaesthesia check with ASA, RCRI, STOP-Bang and more; readiness and site marking.
• Anaesthesia and recoveryAnaesthesia charting, controlled medicines, recovery scoring and day-surgery discharge.

Also included: Estimates by room class, Cath lab, Dialysis unit, Oncology day care, Physiotherapy, Ambulance service.

Laboratory and imaging

Orders out, results back, and nothing waiting unseen.

• Sample journey, trackedCollection, barcode reception, transport and storage, with a status history for every sample.
• Critical values that escalateCritical results need acknowledgement, and escalate on a timer if nobody responds.
• Analysers feed the worklistAnalyser results arrive over HL7 and are matched to the sample by barcode.
• Built-in image viewerView the PACS study in the browser, opened per order, without exposing the archive.

Also included: Worklists and verification, Quality control, Reports, sent the right way, Radiology scheduling and worklists, Structured imaging reports.

Pharmacy and blood bank

Every medicine and every unit of blood, accounted for.

• Dispensing everywhereOutpatient queue, inpatient and ward dispensing, discharge medicines, counter sales and returns.
• Batches and expiryBatch tracking with quarantine, an expiry scanner, stock counts and transfers.
• Cross-match and issueCross-match including electronic, emergency issue, massive-transfusion packs and bedside checks.
• Cold chainTemperature excursions put affected units on hold until someone reviews them.

Also included: Drug master and formulary, Controlled drugs, Billing your way, Donors to transfusion, Reactions and reporting.

Support services

The services that keep the hospital clean, fed, stocked and safe.

• Kitchen and dietaryDiet orders from admission, meal plans that respect allergies and NPO, tray delivery to the bedside, and kitchen charges to the bill.
• HousekeepingA discharge or transfer creates the cleaning task; bed turnaround, audits and patient feedback are tracked.
• Infection preventionInfection surveillance, isolation precautions, care bundles, hand-hygiene audits and outbreak management.
• Antibiotic stewardshipRestricted antibiotics need approval, with 48- and 72-hour reviews and IV-to-oral prompts.

Also included: Linen and laundry, Sterile services (CSSD), Stores and purchasing, Equipment and biomedical, Facility work orders, Biomedical waste.

Devices and connections

Talking to the machines, systems and national networks a hospital already depends on.

• Bedside devices into the chartMonitor and ventilator readings are charted automatically. Late or doubtful readings are held for a clinician to confirm or reject.
• HL7 interface engineAdmissions, orders, results, pharmacy, scheduling, document and billing messages, with a message journal.
• ABDM, end to endABHA creation and linking, Scan & Share, facility and professional registries, and consent-based record sharing in both directions.
• Keeps working offlineVitals, medicines given, orders, triage, round notes and more are queued offline and synced when the connection returns.

Also included: A device gateway, Device health watched, Lab analysers, FHIR R4 exchange, Imaging connections, Messages to patients.

Billing, claims and finance

Priced, billed, claimed, collected and reconciled, from the same record.

• Charges post themselvesConsultations, tests, beds, procedures, medicines and more are charged as the care happens, with a leakage check.
• Patient billingRunning inpatient bills, deposits, approved discounts, credit notes, final-bill lock and cashier day-end.
• Insurance claimsPre-authorisation, claims, denials and appeals, and short-settlement recovery.
• NHCXEligibility, pre-auth and claims over India’s national health-claims exchange.

Also included: Prices that know the context, Government schemes, Online payments and refunds, A full ledger.

People and access

Who works here, when, and exactly what they may open.

• Roles and permissionsRole packages and fine-grained rules you can trial safely before switching on, with an “explain why” tool.
• RostersA roster engine with coverage and nurse-ratio checks, on-call schedules and leave that frees slots automatically.
• Separation of dutiesConflicting duties are blocked when access is granted and again when it is used.
• Emergency access, reviewedBreak-glass access and temporary cover expire on their own and are reviewed afterwards.

Also included: Staff records and credentials, Attendance and payroll, Staff self-service, Sign-in security.

Records, quality and oversight

Proving, afterwards, that everything was done properly, and seeing the hospital as it is now.

• A tamper-evident audit trailEvery audit event is chained to the last, the database refuses edits, and the chain is re-checked every night.
• Signed means signedFinalised documents and signatures cannot be edited; corrections are added as new versions or addenda.
• Consent that is enforcedMissing consent blocks theatre cases, blood issue, radiology studies and prescriptions where your rules require it.
• Command centreLive counts from the source records, OPD, ER, beds, ICU, theatres, pending results, with alerts that cannot be closed while the problem remains.

Also included: Medical records desk, Release of records, Legal hold, Clinical coding, Quality and patient safety, NABH readiness, Statutory reporting, Hospital policies, Dashboards and reports, Retention, carefully.

The whole platform

What comes with every department.

• One patient recordRegistered once at the front desk with a lifelong UHID. Every department reads from and adds to the same record.
• Machines write into the chartICU monitors and ventilators chart their own readings, and lab analysers file results for the lab to check. Nobody retypes them.
• Checks that cannot be skippedSurgery waits for the WHO safety checklist, overriding a prescription safety check needs a second clinician, and missing consent stops the step where the hospital's rules require it.
• Every action on recordEach action is written to an audit trail that shows any tampering, and signed documents are corrected only with a new version or an addendum.
• Connected to national networksABHA and ABDM for health records, and NHCX for insurance claims, once the hospital's own credentials are set up.